Legal
Communication & Complaints
Darna is committed to providing a clear and reliable experience for its users. We welcome feedback and complaints and aim to address them in a manner that supports service quality and improves the user experience.
Submitting a Complaint or Feedback
You may contact us regarding complaints or feedback related to:
Information published on our website.
Listed properties or developments.
Website functionality and user experience.
Contact requests and inquiries.
Any other matter relating to Darna's services.
How to Submit a Complaint
Please submit your complaint or feedback through the following email address:
Where applicable, please include:
Your name.
Contact details.
Subject of the complaint or feedback.
Details of the request or issue.
Any relevant information or supporting documents.
Complaint Handling
Our team will review and address complaints according to their nature. We may contact you to request additional information or clarification.
We aim to handle complaints within a reasonable timeframe, taking into account the nature of the request and any relevant third parties.
Information Protection
Information submitted through complaints is processed in accordance with our Privacy Policy and applicable laws and regulations in the Kingdom of Saudi Arabia.
